Saturday, February 13, 2010

Tricky conflict calls for tough decisions

I would like to thank all you guys for your comments on the scenario from the previous post! I am well aware that this particular setting is a tad complicated, the conflict itself was hard to resolve due to the fact that several groups of people were involved here. Resolving such a conflict has no perfect solution, but the following is my personal interpretation of the conflict, and the steps I would take to tackle the problem.



It is always tricky when love and work intertwines. Nevertheless, my first task would be to reduce the rift between my colleagues and I. The tension was built up mainly due to miscommunications, misunderstandings and mistrust. This trust has to be earned back. But, it is especially difficult when compounded by news of retrenchments. They would be aggressive and to a certain extent, unruly. But as the team leader, I would once again garner the support and gain back the lost camaraderie in this time of adversity.

A meeting is necessary to dispel all misunderstandings and to allow my colleagues to voice out their comments. I will apologize for causing any unintentional grief, and would pledge to do my best to overturn the upcoming retrenchments. A well bonded team which never surrenders is a valuable asset to any company. I would use that as an advantage to convince Boss that a retrenchment is unnecessary.

Conversely, dealing with Boss is a different ball game altogether. He has his financial limitations and liabilities to take care of, and the last thing on his mind would be to handle a wilful and obstinate team leader. I would seek Joanne’s help in convincing Boss that both teams had performed above expectations, thus retrenchment could actually be avoided. Wage cuts would be a more viable alternative. I would promise continued performance from the team, and would volunteer resignation if the team fails to live up to his expectations. A leader has to lead by example; therefore, I have the responsibility to safeguard the interests of my teammates.

Finally, knowing the sheer determination and hard work of my team, it is only right that I organize a dinner retreat to reward them. Regardless of the outcome of Boss’, my team should know that their work has been acknowledged, and I truly appreciate their dedications and contributions.

And not forgetting, inviting them to my wedding! :)

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